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Amazon Singapore

Amazon Singapore

www.amazon.sg
What is your customer experience with Amazon Singapore?

Amazon Singapore Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Amazon Singapore has 2.1 star rating based on 93 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Amazon Singapore to a friend or colleague.

  • Rating Distribution
  • Pros: Delivery was fast, Efficient and trustworthy, Fast delivery.
    Cons: Faked product seller, Uncontactable, Unreliable.

View full overview ›

Media from reviews

Amazon Singapore - Amazon's non-existant communication!
Amazon Singapore - Amazon's non-existant communication! - Image 2Amazon Singapore - Order cancellation and return moneyAmazon Singapore - Bad DeliveryAmazon Singapore - I need some information for my parselAmazon Singapore - Request for RefundAmazon Singapore - I order laptop
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Top Amazon Singapore Reviews

Positive Review

"Web Page"

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Please make easier to reach out for help. After checking here and there I couldnt find how to live-chat with customer service.

Critical Review

"No call from Amazon Singapore"

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Not yet receive any call from Amazon Singapore even though they or their designated company made a mistake for wrong delivery. Why Amazon Singapore not to get...

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ATSUKO K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

No call from Amazon Singapore

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Not yet receive any call from Amazon Singapore even though they or their designated company made a mistake for wrong delivery.

Why Amazon Singapore not to get in contact with me ?

The items which are not my name and address still put at my doorsteps. I have no idea what I can do anymore. nothing has been resolved.

View full review
Steve M Oga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Amazon's non-existant communication!

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Amazon Singapore - Amazon's non-existant communication!
Amazon Singapore - Amazon's non-existant communication! - Image 2

G'day Amazon,

What a hassle trying to find Amazon's contact details for queries! This problem is clearly reported at all levels by your customers when one tries to search online for the details!

Even Amazon's instruction in their "no-reply" email is false, "Your feedback helps us improve our service and quality.

To leave feedback on your order, please visit https://www.amazon.sg/feedback."

When I click the link, all I see is a dog's pic, with an accompanying message stating that Amazon's link cannot be found!! Screenshot of Amazon SG's lies are attached again for all Amazon customers to see! Terrible lies by Amazon Singapore!

I have further points to raise with Amazon Singapore:

1. I refer to the statement in your email, "Since the shipment has not been confirmed by the seller, your credit card has not been charged...", that statement of yours is totally incorrect!

Proof was attached by me showing that my Card was charged $81.36 by Amazon in an earlier complaint to Pissed Off Consumer! How is it that Amazon, being a big company can declare false declarations such as this? The screenshot also shows part of a local address ie "5B Toh Guan Road".

2. However, without one word in an email to aplogies, Amazon SG refunded my money quietly ONLY AFTER my initial complaint to Pissed Off Consumer!

3.

Why would you not apologise (in writing) for your glaring mistake? Were you in SG trained to do such sneaky & unspeakable acts? To me, your actions show defiance and poor conduct, unbecoming of a big company like yours! I do hope the Fair Trading act takes up interest in this case!

4.

Learn to be like Shopee where their customers can reach them at any time! Amazon SG likes to hide from their customers and our collective testaments (online) to not being able to contact you shows proof of poor management!

Shame on you Amazon SG!!

Regards,

Steve

View full review

User's recommendation: Be active to discredit Amazon if this poor behaviour keeps up! Dont be shy!

Mohamed J Smo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Order cancellation and return money

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Amazon Singapore - Order cancellation and return money

Want to cancel my order not able to cancel it please cancel my order and return back to my money Order placed

Order Number

11 October 2025

503-479****-896****

View full review

Preferred solution: Full refund

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Samule Kdg
map-marker Singapore, Singapore

Bad Delivery

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Amazon Singapore - Bad Delivery

Delivery personnel frequently leave parcels on top of condos public mailbox area instead of delivering packages to doorstep even when customers are home & then marked packages as delivered. Customers will have to hunt down the packages themselves.

Sometimes packages are lost.

And despite providing feedback to Amazon, the situation persists. I have stopped buying on Amazon because of this.

View full review

User's recommendation: Do not buy from Amazon SG until they improve their delivery.

Ramana Fah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I didn’t get the support which I required

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My prime version subscription charged and it is valid until 7th November, but it is something Im not subscribed

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Fannie L Yzz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Amazon Prime account temporarily locked

Hi,

My account has been temporarily locked. How do I unlock it?

Hope to get your reply soon! Thank you.

Fannie.

View full review

Preferred solution: To unlock my account

Ali M Yzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need some information for my parsel

Amazon Singapore - I need some information for my parsel

My order number is 250613****21946.In June I ordered one parcel from Facebook but still I not get my hand.they no given any notification also .please help me .my order payslip I show on bellow

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Sushil D D
map-marker Singapore, Singapore

Account related

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Unable to access or login to my account for so many months.

Called into customer service and they were unable to help either.

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Preferred solution: Access to account

Teoh B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive my order

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Amazon Singapore - Did not receive my order

I ordered a 9 Pocket Trading Card Album on 6 April 2025, but it was not delivered to me. Amazon did not contact me.

View full review
Loss:
$23

Preferred solution: Full refund

Mohamed J Smo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Cancel order

Updated by user Oct 27, 2025

I havent recived my refund

Original review Oct 11, 2025

Order No. 503-479****-896****.

I need to cancel the order. I tried many ways, but couldn't cancel it. Order number 503-479****-896****. I need to cancel the order.

I tried many ways, but couldn't cancel it. The order order no.

503-479****-896****. I need.

View full review

Preferred solution: Full refund

A Marikho Khrasi M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery

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I ordered my product on 26th Aug. 25, and the actual delivery date shown was on 3rd Sept.

and later changed to 4th and so on. Today is 6th Sept., and I didn't receive any email or response from the team, which really disappoints me, and I'm never getting/ordering a thing from Amazon again.

Thanks, Amazon, for your loyal service to me and the rest of the customers. Bye.

View full review
Cons:
  • Delivery was over longggg

Preferred solution: Deliver product or service ordered

Weerapon N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot sign in to my account due to i had changed both mobile number and my credit card.

Amazon Singapore - I cannot sign in to my account due to i had changed both mobile number...

Please, I cannot sign in to my Amazon account for a year due to the fact that I changed my mobile number, and then my credit card was lost. The bank issued a new one, which required me to change the credit card number. So now I cannot pass the two-factor authentication and cannot sign in to my account for a year.

View full review

User's recommendation: I got the message that email is not monitored and still no response and after I clicked the link they provided that page is need sign in!!!

Sanjuana Nrs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I order laptop

Amazon Singapore - I order laptop
Amazon Singapore - I order laptop - Image 2
Amazon Singapore - I order laptop - Image 3

Hi sir good morning 25 may I I see from Facebook offer from Amazon I buy and pay the money. But until now the laptop not come no news anything.

May I know what happen . bappiraju@

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User's recommendation: Please check I pay the money I take screenshots

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Mari N Krm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled subscription

Amazon Singapore - Cancelled subscription
Amazon Singapore - Cancelled subscription - Image 2
Amazon Singapore - Cancelled subscription - Image 3
Updated by user Jun 05, 2025

I already cancelled in March and never use Amazon prime but has been deducted from my bank account.$5.99 & $10.99 in April and $5.99 & $10.99 in May in total $33.96.I have many times contacted you but you didn’t reply me.I have already talked to my bank about it.They said you need to refund me. I already cancelled and non member now so Could you refund me $ 33.96 immediately please?

Original review updated May 25, 2025

I already cancelled the subscription in March and never used it, but it has been deducted from my bank account three times (on April $5.99, $10.99, and on May $10.99). In total $27.97, could you refund me as soon as possible, please?

Thank you.

And today(25 May) it has been deducted 4th $5.99 again.

Could you refund $33.96 in total as soon as possible please. Also please not deduct from my bank account again next time that I have already cancelled it on March.Thank you.

View full review
Loss:
$34

Preferred solution: Full refund

Brenda N Nda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Send me a bill

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In the month of June, I canceled my Prime Video subscription. In the month of July, Amazon Prime membership sent me a bill.

Help me to cancel the membership.

I no longer want to use this service. Thank you.

View full review
Loss:
$5
Pros:
  • No comments
Cons:
  • No comments

Preferred solution: Stop deducting money from my account for Amazon prime membership.

H M RAGHU A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To Terminate my membership

Amazon Singapore - To Terminate my membership

I already terminated my membership. Why is there a deduction of $4.99 this month?

Kindly check it out for me.

Thanks.

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